The Bridal Call Style 4

Shipping

Please see individual Collections for shipping information. Each collection is different. 

Note that personal prophetic jewelry requests take up to 21 days to create and send as it is a one of a kind piece solely created for you. 

Returns

RETURN POLICY

To start a return, you can contact us at nicole@whitestonenewname.com. 

 Please note that returns will need to be sent to the following address:

1409 Harvester Circle, Myrtle Beach, South Carolina, 29579.

BE SURE TO CONTACT US FIRST prior to returning merchandise. Merchandise returned without any contact or explanation will not receive a refund. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at Nicole@whitestonenewname.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

To start a return, you can contact us at Nicole@whitestonenewname.com. Please note that returns will need to be sent to the following address: 1409 Harvester Circle, Myrtle Beach, SC, 29579

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items
Certain types of items cannot be returned, especially pieces that were prophetically designed for an individual and special ordered. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at Nicole@whitestonenewname.com